twomadTerms of Use

Account Opening and Eligibility on twomad

To open a twomad account, you must be at least 18 years of age and legally resident in a jurisdiction where our services are permitted. We do not operate in jurisdictions where online gaming is prohibited by law. You are responsible for verifying that access to twomad complies with your local laws. When you create an account, you provide your full name, email address, date of birth, and a government-issued ID number. We use this information to verify your identity through our KYC (Know Your Customer) system.

Our KYC verification process takes a few minutes and is mandatory before your first deposit. We partner with third-party verification services to confirm your identity against official records. Your personal data is encrypted and stored securely; we do not share it with third parties except where required by law. Once verified, your account remains active as long as you comply with our terms. We reserve the right to suspend or close any account that violates these terms, engages in fraud, or operates from a prohibited jurisdiction.

Deposits, Withdrawals, and Payment Terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfer to e-wallet, mobile banking, local payment, or online payment Virtual Accounts. All deposits are processed in Indonesian Rupiah (IDR). E-wallet deposits credit instantly; bank transfers typically credit within minutes to one hour. Once credited, your balance is final and available for gameplay immediately. All deposits are non-refundable unless we made a technical error on our side.

Withdrawals are processed through the same payment method used for your original deposit. This protects against fraud and money-laundering. When you request a withdrawal, our review team verifies your account and confirms the request is legitimate. This review process typically completes within our advertised timeframe; once approved, funds transfer to your payment method. We do not charge withdrawal fees. Withdrawals are subject to our standard review window; we will not process withdrawals to different payment methods or third-party accounts.

If a deposit transaction fails (e.g., your payment provider declines the transaction), the money returns to your payment account automatically within one to three business days. If funds are lost due to a technical error, contact our support team with your transaction ID, and we will investigate and restore your balance if the error is on our side.

Gameplay, Bets, and Settlement

When you place a bet or prediction on twomad—whether on a slot game, live-dealer table, football match, or esports event—your stake is deducted from your account balance immediately. Your bet is final once confirmed; we do not allow cancellations after confirmation. All bets settle based on official results, official match records (for football), or game outcomes determined by our certified random number generator (for slots and live games). We do not offer any guarantee of profit or winnings. Past outcomes do not predict future results.

Slot games

Aviator, Sweet Bonanza, Gates of Olympus. Outcomes are determined by certified RNG; we do not adjust odds or rig results.

Live dealer

Blackjack, roulette, baccarat, Dragon Tiger. Real dealers manage each game; results settle live and are final.

Football & sports

Liga 1, Piala AFF, Champions League predictions settle based on official league and tournament records.

Technical disputes

If a game disconnects before settlement, we restore your stake. Contact support with the bet ID to claim.

We reserve the right to void any bet if we detect fraud, collusion, manipulation, or abuse of our system. This includes unusual betting patterns, bonus abuse, or coordination with other accounts. If we void a bet, we will notify you and explain our reasoning. You may dispute our decision through our formal dispute process, outlined below.

Bonus Offers and Promotions

We occasionally offer promotional bonuses, sign-up offers, or loyalty rewards. Any bonus offer on twomad comes with specific terms—including wagering requirements, game restrictions, and time limits. We display these terms clearly when you claim a bonus. Bonuses are non-transferable and cannot be cashed out directly; they are only usable for gameplay. If you fail to meet a bonus's wagering requirements before the expiry date, the bonus is forfeited. We reserve the right to cancel or modify any promotional offer at any time.

Dispute Resolution and Your Rights

If you believe there's an error in your account balance, a bet settlement, or a transaction, contact our support team with details and any relevant transaction IDs. We will investigate and respond within our standard service window. If you remain unsatisfied, you may submit a formal dispute through our appeals process. We will review the dispute, consult our game logs and payment records, and provide a resolution. Our decision is final unless you have evidence of fraud or material error by twomad.

If we cannot resolve your dispute to your satisfaction, you may escalate to our compliance officer or seek mediation through local consumer protection agencies in your jurisdiction. For residents of Indonesia, you may file a complaint with the local regulatory authority. We comply with Indonesian consumer protection law and will cooperate with any official investigation.

Data Security and Privacy

We encrypt all data in transit and at rest. Your password is hashed; we never store your payment card details. When you deposit via e-wallet, mobile banking, or local payment, that transaction is end-to-end encrypted between you and the payment provider. We do not retain access to your payment credentials. Your account balance is held in a trust account, segregated from our operational funds.

We use your data only for account management, fraud prevention, regulatory compliance, and service improvement. We do not sell or share your personal information with third parties except where required by law. For full details on how we handle your data, see our privacy policy

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access to twomad complies with your local laws. If you access twomad from a prohibited jurisdiction, we may suspend or close your account without notice. We do not offer refunds for accounts closed due to jurisdiction restrictions.

twomad operates under the legal framework of its registered jurisdiction. These terms are governed by that jurisdiction's law. Any disputes arising from these terms shall be resolved according to that jurisdiction's legal processes.

Account Conduct and Prohibited Activities

When you use twomad, you agree not to:

• Use your account for illegal activities, money-laundering, or fraud.
• Attempt to manipulate our games, odds, or systems through technical hacking or exploitation.
• Create multiple accounts to circumvent limits, abuse bonuses, or hide activity.
• Share your account credentials with others or allow third parties to use your account.
• Engage in collusion with other players to manipulate outcomes or game results.
• Use automated tools, bots, or scripts to interact with our platform.

If we detect any prohibited activity, we will suspend your account pending investigation. If confirmed, we will close your account and may withhold your balance. We will report serious violations to relevant authorities.

Our Commitments to You

We at twomad commit to fair play, transparent terms, and secure account management. Our games use certified random number generators; we do not manipulate odds in our favour. We process deposits and withdrawals promptly and without hidden fees. We keep your personal data encrypted and segregated from operational funds. We respond to support inquiries in English and resolve disputes fairly. Our terms apply consistently to all users, regardless of location or account balance.

We reserve the right to update these terms at any time. If we make material changes, we will notify you through your account and provide a reasonable notice period. Your continued use of twomad after the notice period constitutes acceptance of the updated terms. We encourage you to review this page periodically for changes.

Questions About Our Terms

If you have questions about these terms, your rights on twomad, or how we handle your account data, contact our support team through our FAQ section or email. We are available in English to clarify any provision or resolve any concern. Our support team can also explain how specific terms apply to your account situation.

By opening a twomad account, you agree to these terms in full. We appreciate your trust and commit to operating with transparency, security, and fairness. If you have concerns about our service or your account, we encourage you to reach out—we're here to help and to ensure your experience on twomad is secure and straightforward.