Who We Are and What twomad Offers
twomad is an online gaming and sportsbook platform designed for mobile-first users across Southeast Asia. We operate live-dealer studios streaming blackjack, roulette, baccarat, and Dragon Tiger to your phone in real time. Our slot portfolio includes popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover football markets on Liga 1, Piala AFF, Champions League, and other tournaments, plus esports betting on Mobile Legends, Free Fire, and PUBG Mobile.
Our Android APK installs directly from our website; iOS users access twomad through their mobile browser. Both pathways give you the same account, the same balance, the same game library. We've optimised our interface so that whether you're in Jakarta, Surabaya, Bandung, Medan, or anywhere else where our services are available, the experience is consistent and responsive on any phone size.
Our Approach to Account Security and Data Handling
When you open a twomad account, verification starts immediately. We collect your name, date of birth, ID number, email, and phone number. Our KYC system confirms your identity against partner databases—a process that typically completes within minutes. Your personal data is encrypted in transit and at rest. We do not share your information with third parties except where law requires, and we maintain strict access controls over who can view your account within our organisation.
Every deposit on twomad is logged with a timestamp, payment method, and settlement status. If you deposit our welcome offer via DANA or e-wallet, that transaction is recorded in your account history and your balance updates instantly. Withdrawals follow the same audit trail: when you request a payout, our compliance team reviews the request, verifies it matches your account, and processes it back to your original payment method. This closed-loop system protects both you and twomad.
- KYC verification
- Mandatory identity check before your first deposit, ensuring account ownership and regulatory compliance.
- Encryption
- All data in transit (HTTPS) and at rest (AES-256) is encrypted. Payment credentials are never stored on our servers.
- Two-factor authentication
- Optional security feature you can enable to require a one-time code on each login from a new device.
- Trust account
- Your account balance is held in a segregated trust account, separate from our operational funds.
We support five Indonesian e-wallet payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking) and direct bank transfer to local payment, online payment, e-wallet, and mobile banking Virtual Accounts. Each deposit method is directly integrated with the provider's API, meaning your payment credentials never pass through twomad's systems. We handle only the settlement confirmation and balance update.
Fair Games and Market Integrity
Our slot games are provided by licensed gaming software vendors. Each game's return-to-player (RTP) percentage and volatility are set by the provider and remain consistent. We do not adjust odds in real time, nor do we favour certain accounts. Every spin of Aviator, every hand of blackjack, and every football market outcome is determined by the game's mechanics or official match results—not by twomad's interference.
For live-dealer games, our dealers work from professional studios with multiple cameras. You see the dealer's hands, the card shuffle, and the result settlement in real time. All results are final once the dealer confirms them. For football and esports markets, we settle based on official match results and league data, never on internal prediction. If there's a dispute—e.g., a match result is later changed—we adjust our settled markets to reflect the official outcome.
Jurisdiction and Service Availability
Our services are available only where local law permits. We do not offer twomad in jurisdictions where online wagering is prohibited. When you create an account or attempt to log in, our system checks your location and access rights. If you're in a jurisdiction where online gaming is restricted, we may block your access or ask for verification documents.
You are responsible for verifying that your access to twomad complies with your local jurisdiction's regulations. If you're unsure whether online gaming is legal in your area, consult local authorities or contact our support team for guidance. Our terms and conditions and legal notice outline service restrictions and your rights in detail.
Support and Account Management
twomad offers customer support in English and regional languages. If you have questions about account verification, deposits, withdrawals, game rules, or market mechanics, you can reach our team through our FAQ or contact form. We aim to respond to inquiries during our standard support hours. For urgent issues—e.g., suspected account compromise or failed withdrawals—flag your concern as high priority, and we'll escalate it to our compliance team.
Your account controls are always in your hands. You can reset your password, enable two-factor authentication, review your transaction history, and request temporary account pause through your account settings. If you want to close your account permanently, you can request closure; we'll process it subject to any outstanding bets or withdrawal reviews.